You can place an order by selecting a lawn mower from our website, adding it to your cart, and completing the checkout process with the available payment method.

Azvia provides the payment methods available during checkout. The available payment options and any applicable charges are shown before you complete your purchase.

Orders are processed within 1–2 business days, Monday–Friday. Our order cutoff is 5:00 PM Eastern Time (ET). Orders placed after the cutoff or on weekends and public holidays begin processing on the next business day.

Once your order ships, we email your tracking information. You can also check your order status on our Track Your Order page using your Order ID and billing email address.

Estimated delivery is 5–8 business days, including 1–2 business days for processing and 4–6 business days in transit. We offer free shipping within the United States.

You may request a return within 30 days of delivery, subject to our Refund Policy. Customers pay return shipping for change-of-mind returns. We provide a prepaid return label for damaged, defective, or incorrect items. No restocking fee applies.

To request a return or refund, please contact Azvia through the contact information provided on our website. Our team will provide the applicable instructions based on the Return and Refund Policy.

If your order arrives damaged or there is an issue with the product, please contact Azvia as soon as possible and provide your order details and relevant information. We will review the request according to our applicable policies.

Email support@azvia.shop. Our support hours are Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET). For order-related questions, please include your order number.